Information about audit processes, processes for granting, refusing, maintaining, renewing, suspending, restoring or withdrawing certification or expanding or reducing the scope of certification, the use of the certification body’s name and certification mark or logo can be found in CERTIFICATION AGREEMENT.
All requests for information, all appeals and complaints related to the certification activities within the responsibility of CVI, s.r.o. (in the following "CVI") shall be submitted in writing to the address of:
058 01 Poprad
or to the email address: email@example.com
CVI provides upon request information about
Current information about the accreditation scope can be readily acquired on request. Other publicly available information can be found on this web site.
Policy on Impartiality
CVI, s.r.o., as a management systems certification body, declares that:
Top management of CVI undertakes:
Appeals and Complaints
CVI solves all appeals and complaints according to its internal directives promptly with respect to principles of impartiality and reticence.
Principles of solving appeals and complaints of clients and certified organizations can be found in the CERTIFICATION AGREEMENT. Submission, investigation and decision on appeals do not result in any discriminatory actions against the appellant.
After assessment of legitimacy of the appeal / complaint, CVI informs the appellant / complainant, if possible, about acceptance or declining the appeal /complaint. On request, CVI provides the appellant / complainant with progress reports and that of outcome at a suitable time.
CVI determines, together with the client and the complainant, whether and, if so to what extent, the subject of the complaint and its resolution shall be made public. If agreement is not reached, CVI decides unilaterally.
- CVI, s. r. o.
058 01 POPRAD
+421 944 013 365, +421 948 037 277
- E-mail: firstname.lastname@example.org